Everything you need, brought across
Switch without leaving your knowledge, macros or customers behind.
Import your help center
Bring your Zendesk Help Center articles across. They land in your CustomerEagle knowledge base and are automatically indexed, so the AI can answer customers from your own content on day one.
Macros come with you
Your Zendesk macros import as saved replies, so your agents keep the canned answers they rely on — no copy-pasting, no rebuilding from scratch.
Customers, ready to go
Contacts and the companies they belong to import too, so conversations start with full context the moment you switch.
How the migration works
A one-time import you can run yourself in an afternoon.
1. Generate a Zendesk API token
Create a read-only API token in Zendesk (Admin Center → Apps and integrations → APIs). No OAuth app to register, no lengthy sign-off.
2. Choose what to import
Pick any of help center articles, macros and customers. The import runs safely in the background — you can close the tab and come back to it.
3. Go live with AI
Imported articles instantly power AI answers on your widget and email. Your team lands fully set up and starts resolving on day one.
Your knowledge base, migrated and AI-ready
Every Zendesk Help Center article imports into CustomerEagle and is automatically indexed for retrieval. From the first day, the AI answers customers using your own articles — nothing to re-write, nothing to re-upload.
- One-click Help Center import
- Articles indexed for AI answers automatically
- Keep your existing structure and languages
Land with your team already set up
Bring your macros and your customer records with you. Agents keep their canned replies, and every conversation starts with the customer and company context already in place.
- Macros import as saved replies
- Contacts & companies imported
- Tickets stay in Zendesk — no messy history export needed
“Migrating off Zendesk was the part we dreaded most, but importing our help center and macros took an afternoon — and the AI was answering from our own articles the same day.”
Lisa van der Berg
VP of Customer Success, SupportFlow